Customer satisfaction is our number one priority. If for any reason you wish to exchange/return your order, we are happy to do so subject to our terms and conditions. In order to avoid exchanging orders we would advise you to check our sizes carefully using our size chart or drop us an email if you are still unsure.

Due to hygiene reasons we are unable to refund any item under our hijab’s or under scarf collection. Custom made orders and sale items are strictly non-refundable.

Please ensure you handle the product with care, do not use unnecessary force and ensure that you are not wearing any perfume, makeup or deodorant which may leave a scent or mark on the item. In order to be eligible for a return/exchange, the items MUST be returned in the condition they were sold, unworn, undamaged and with all tags intact.

In order for us to process your return/exchange you will need to contact us within one week of receipt to obtain an authorisation code.

Returns Policy:

You need to contact us on info@arabesque-elegance.co.uk to obtain your authorisation code.

A 20% re-stocking charge will be deducted from the order value excluding the shipping costs.

If you wish to return your items for any other reason other than if it is faulty or damaged please be aware that charges from your local postal service will apply. We will not accept responsibility if the item is lost in transit.

In the rare instance that the item is received faulty, we require clear images to be sent by email within 48 hours of receipt in order to process a replacement/refund.

Damaged items must be returned and we will reimburse the return shipping costs. 

Exchange policy:

You need to contact us on info@arabesque-elegance.co.uk to obtain your authorisation code.

Exchanges are subject to availability.

We will only refund the delivery charge if the complete order is faulty or damaged otherwise we will make a pro-rata payment.

If you are returning item(s) to us from outside of the EU, you must complete customs declaration, clearly stating that the package contains ‘RETURNED GOODS’. If your parcel is stopped at UK Customs and a charge levied, we will refuse payment and the package will be returned to the sender. Under no circumstances can we pay customs duty in order to receive back our items.

Arabesque has the right to refuse the exchange or refund of purchases if any of the above procedures have not been followed.